....

Some repairs and maintenance may be covered by Medicare and/or Medicaid.  For example, if you received a power wheelchair or Scooter from Medicare and or Medicaid, you may be eligible for replacement batteries every year from the date you received your unit.  Repairs may take 48-72 hours to complete the initial diagnosis.  Additional time is required for repairs that require replacement parts.  If a repair takes more than a week to complete you may be eligible for a similar unit to be loaned while you wait.  Warranty work only covers the cost of the parts, labor is not covered by Manufacturer's Warranty and you may be responsible for these costs if Medicare or Medicaid refuses to pay the labor charges.

 
Labor pricing:
$25 in store diagnosis - see chart below

$35 in home diagnosis + mileage charge - see chart below

Repairs are billed at $60 per hour (In increments of 15 minutes)

Delivery of products = Mileage charge (based on distance from store, contact for exact amount)

Note: Medicare and Medicaid will purchase new equipment for its beneficiaries every 5 years.  Contact us to determine eligibility.

Kerring Group Delivery and Service Fees

Miles	Price
0-12	$15.00
13-20	$25.00
21-30	$35.00
31-40	$45.00
41-50	$55.00
51+ add $15 per 10 miles over
Bring your equipment to us - in shop diagnostics	$25.00
In your-home - diagnostics	$35.00 + mileage trip fee (above)
Labor	$60 hourly + parts
*If client agrees to the repairs needed they may pay for the diagnostic charge upon completion of services.  Otherwise, charge is due at the time of diagnostics. **Discounts and Financial Hardships available upon request to management.

Troubleshooting and Safety Tips

IF YOUR POWER WHEELCHAIR DOES NOT RUN        

There are some common problems that you can solve by following these simple steps: 

1. Is your power wheelchair plugged in?

If yes, unplug and try again.
If no, ask question #2.

2. Is the power turned on?

      If no, turn on power and try again.
      If yes, ask question #3.

3. Will your power wheelchair roll when it is pushed?

If yes, disengage the freewheel levers* and try again.

            location of freewheel levers is shown in owner’s manual

If no, contact Kerring Group @ 1-877-451-8852 or 512-451-8853 (local).

       SAFETY INSTRUCTIONS

To help prevent personal injury, make sure you adhere to the following instructions:

• Power off the unit before transferring on and off the seat.

• Avoid wearing any loose fitting clothing or accessory that could become entangled in one of the unit’s wheel assemblies.

• Be aware of your surroundings (weather conditions, road/ground condition, other people, etc.)

• Refer to your power wheelchair owner’s manual for additional safety instructions.

BATTERY CHARGING INSTRUCTIONS

To help ensure the life of your batteries, make sure you adhere to the following instructions:

• If you use your power wheelchair heavily every day, charge it every night for 8-14 hrs.

• If you use it occasionally, charge it two to three times per week for 8-14 hours.

•  At a minimum, charge your power wheelchair at least once per week for 8-14 hours if not heavily used.

• Do not charge the batteries for more than 24 consecutive hours.

• Never allow the batteries to lose a complete charge.

• Do not use chargers designed for automobiles or wet-cell batteries.  Only use the charger that is designed for your power wheelchair.

      
   10-Day Return Policy

Kerring Group gladly accepts returns for any reason (excluding damaged equipment and special orders*) within 10 business days after delivery (at no cost to you).  You may cancel this transaction, without any penalty or obligation, within 10 business days from the date below and any payments made by you will be returned.

If for some reason you need to cancel your transaction please mail or deliver a signed written notice to:

Kerring Group

4000 Medical Parkway, #203

Austin, TX 78756

Make sure Kerring Group receives your notice no later than 10 business days after the receipt of your equipment (power wheelchair, scooter, and any other medical equipment).  Once your cancellation notice is received, Kerring Group will contact you to schedule a time to pick up the equipment. 

For more info call toll free:

1- 877- 451- 8852  or  512- 451- 8853

Kerring Group does not accept returns on special order items for any reason.  Medicare/Medicaid/Private insurance assigned and non-assigned claims and retail sales are final at date of service.  Special orders will be agreed between Kerring Group and the client prior to equipment order placement.  In some cases, payment may be required in advance of equipment order placement.  Equipment must be returned in the same condition as it was on the date of service.